Troubleshooting Archives - SPAERC

An eGC1 owner cannot get into the eGC1 because it says I am in it. However, I got out of the eGC1 ten minutes ago. How do I let them have access to the eGC1?

breona — Wed, 27 Jun 2012 18:47:57 +0000

If the user opened the item before you exited, they will need to close out and then re-open to switch from read-only access to read-write. If you had not properly exited the item by either using “Save & Close” or “Back to Spaerc Tasklist”, you can re-open the item, and exit properly to clear your hold on it. Then the user should re-open it.

The post An eGC1 owner cannot get into the eGC1 because it says I am in it. However, I got out of the eGC1 ten minutes ago. How do I let them have access to the eGC1? appeared first on SPAERC.

I am running into a SPAERC error and need to submit this proposal today. Whom do I contact?

breona — Wed, 27 Jun 2012 18:41:20 +0000

Send an email to osptech@uw.edu; if necessary, they will consult with ORIS. However, if the system is down or you are receiving a 99 error, call the ORIS Support Desk directly at (206) 685-8335 and leave a voice mail. The desk is staffed Monday through Friday, 8:00AM to 5:00PM.

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How do I avoid the attachment file type error message when changing an Admin Action type (e.g. PAN to PAC)?

breona — Wed, 27 Jun 2012 18:01:37 +0000

All Admin Actions have the same choices for attachment types, so changing from one AA type to another should not be a problem. If you’re changing an Admin Action into a Funding Action, the only attachment type in common is Internal (UW) Document. See the Common AA Fields section of the User Guide for more information.

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I changed my Tasklist options, but the view of my tasklist isn’t changing. What am I doing wrong?

breona — Mon, 05 Mar 2012 19:18:20 +0000

After you make changes to your Tasklist Options, click Update View to see the results of those changes. This changed view is temporary and will be used only until you log out of SPAERC or close your browser window.

If you want to save a particular view of a tasklist as its standard one, click the Actions button, and then select Save Tasklist Settings.

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Why aren’t the items in my tasklist sorting correctly when I click a column heading?

breona — Mon, 05 Mar 2012 19:13:23 +0000

Try opening the Tasklist Options and clicking Clear Sorting to clear any existing sort order, then click the column you want to sort on. Sorting is cumulative in SPAERC, which means that if you click a second column without clearing the existing sort order, items will be sorted by the first column and then the second column.

Note: You can also sort items in your tasklist by using the Initial Sorting for Items section of the Tasklist Options, then updating the view.

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