December 19, 2022

New ORIS Service Desk Features

The Office of Research Information Services (ORIS) Service Desk has transitioned to a new ticketing system, 91探花Connect. Rest assured that you can still contact our Service Desk team as you normally do; however, there are a few new features that we want you to be aware of.

What鈥檚 New?

  • View ticket status and attachments on a new My Requests page: After you submit a ticket, the automated response you receive from us will look slightly different, including a link to a new My Requests page. From this page, you can view the status of your ticket and view and download any attachments related to your request.

91探花Connect My Requests landing page.What Hasn’t Changed?

  • Our speedy Service Desk team: The ORIS Service Desk team remains on-hand from 8 a.m. – 5 p.m., Monday – Friday to help answer any questions you have.
  • Your ability to contact the Service Desk team via email:聽Continue to contact us via email, as usual, with questions about ORIS systems and services.

Questions?

Please reach out to oris@uw.edu if you have any questions about the new Service Desk features.